TV Review: The Office 5.6 – Customer Survey

The Office: Customer Survey

The Office, NBC, Airs Thursdays 9/8c

Episode: “Customer Survey” (Season 5, Episode 6)

Synopsis: Dwight (Rainn Wilson) and Jim (John Krasinski) are shocked when they get the results of the annual customer survey report. Pam (Jenna Fischer) and Jim decide they want to spend every minute together using their bluetooth phones. Meanwhile, Angela (Angela Kinsey) and Andy (Ed Helms) pick an unusual location for their wedding.

Review: Finally! There’s structure of a great The Office story. As fellow Reject Cole Abaius commented before, the show should be funny for 21 minutes and sweet for 1. Lo and behold, “Customer Survey” almost perfectly catered to that idea. We were treated to more Dwight (Rainn Willson) and Jim (John Krasinski) interaction than I can remember since season two, and it was brilliant as usual. It’s a simple formula really.

Jim + Dwight = Hilarious.

Plus, it led to the best “That’s what she said” moment” in The Office history from a sex joke dark horse, Pam (Jenna Fischer). I am not sure how I felt about the whole bluetooth headset thing between Jim and Pam. It was a bit too cutesy, though I did love that Dwight was convinced Jim was losing his mind.

It’s fairly obvious that the show is reaching its full potential when it commits to a humor heavy platform. I have heard more than a few people ask me, “when did The Office stop being a comedy?” It’s a legitimate question. The most funny show on television should be aware of the audience it is playing to. And they did this week, cramming in a ton of jokes before putting in the drama at the end. Not only does it give the fans what they’ve been promised, but it is a logical structure in moving the story forward.

The title of this episode should have been “It’s my party and I’ll bitch if I want to” as Kelly (Mindy Kaling) proved that it’s not only girls on “My Super Sweet 16” that get angry when you skip out on their parties. Her attempt to sabotage Jim and Dwight’s customer surveys shows me that she is just driven and vindictive enough to be perfect for Ryan (B.J. Novak).

Last week I questioned the intent behind taking Pam out of Scranton. Now we know why. Pam is going to have to make a big decision of whether to follow her dreams or follow her heart. I thought it was a nice stroke to introduce this dilemma. Let’s be honest, Jim and Pam will be fine. But it’s important to continue to offer the possibility that they won’t be. Nobody likes predictability.

If I had to venture a guess I would think that eventually Jim will leave Scranton to live with Pam in New York. These two are meant to be together, all it would take is a little bit of compromise. It’s not like Jim can’t transfer to another Dunder Mifflin branch, right? Even though we know that Jim and Pam will end up happily ever after, it will still be fun to see where this next curve in the road takes them.

I still don’t care for the storyline with Andy (Ed Helms)and Angela (Angela Kinsey), but I am excited to see their wedding take place at the Schrute family farm. I smell a beet beet-down coming. I guess it’d be called a beet-down. Either way, the chance to see Dwight awkwardly fight for Angela’s affection has me smiling already. The battle between Dwight and Dwight 2.0 should be good.

“Customer Survey” didn’t break ground in writing, but The Office isn’t a show that is expected to. I go back to the concept of “keeping it simple stupid.” Give me Michael (Steve Carell) failing miserably, Dwight and Jim fighting, Jim and Pam being adorable with a few potential snags, and a great supporting cast that pops up occasionally to bring the funny. That’s all I want and this episode delivered.

Up Next Week: Michael is ecstatic when David Wallace decides to send him on a business trip to Canada.

For more coverage of your favorite shows, check out the Control Freaks Archive.

Did you catch the latest episode of The Office? What did you think?

Adam Sweeney has a background in journalism, having spent 4 years on the Lone Star Lutheran as an Opinions and Arts & Entertainment columnist. He graduated in May 2008 from Texas Lutheran University with a Dramatic Media degree and hopes to become a filmmaker/journalist/radio host/actor extraordinaire. He also writes film and play scripts and figures if Good Luck Chuck can make it to the big screen then why can't he? He can also be read at as a feature writer on all things basketball, and his personal blog covers everything from politics to why Keira Knightley is looking more like Jack Skellington every day. (

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